Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
The delivery charges for orders depend on the delivery destination and the size of the order. Shipping fees are calculated at checkout. If you have any concerns or need clarification, feel free to contact our customer support.
How long will delivery take?
The delivery time typically varies based on your location. Domestic orders usually arrive within 3–5 business days, while international shipments may take longer. You can track your order status directly through our website for more accurate delivery estimates.
What exactly happens after ordering?
Once you place an order, you'll receive a confirmation email with your order details. Our team will process the order, and upon shipment, you will receive a tracking number to follow your package’s journey.
Where can I view my sales receipt?
Your sales receipt is available in the confirmation email sent after your purchase. You can also access it via your account on our website under the "Order History" section.
How do I add a gift receipt to an order?
At the moment, we do not provide an option to add a gift receipt directly through the checkout. However, you can contact our customer support to request one, and we’ll be happy to assist you.
How long do I have to return an order?
You can return items within 30 days of receipt. Please ensure the products are in their original condition and packaging to be eligible for a return. Refer to our Returns Policy for more details.
Payment Information
How is the recipient reimbursed?
The recipient will be reimbursed through the original payment method used at checkout. Refunds will be processed within 7–10 business days.
Can I be reimbursed through the original payment method?
Yes, reimbursements will be made to the original payment method used for the purchase, including credit card and PayPal transactions.
Can the country receiving the shipment be different than the country of purchase?
Yes, we can ship to a different country than where the purchase was made, as long as shipping options are available for the destination. Additional charges may apply for international shipping.
How can I return an item?
To return an item, please visit the "Returns" section on our website or contact customer service for instructions. We will provide you with a return shipping label and guide you through the process.
Will I receive the same product that I see in the picture?
We strive to represent our products accurately with high-quality images. However, there may be slight variations in color or appearance due to lighting or display settings. Please read the product description for full details.
Will you restock items indicated as “out of stock?”
If an item is out of stock, we typically restock it based on demand. You can sign up for a restock notification on the product page, and we’ll notify you when it’s available again.
Orders and Returns
Delivery charges for orders from the Online Shop?
The delivery charges depend on the destination and the size of your order. The exact cost will be calculated during checkout before finalizing your purchase. Additional charges may apply for international shipping.
How long will delivery take?
Delivery times vary based on your location. Domestic deliveries usually take between 3-7 business days, while international shipments may take longer. You can track your order status directly from your account on our website.
What exactly happens after ordering?
After placing an order, you will receive a confirmation email with your order details. We will then process your order and ship it out. Once shipped, you will receive a tracking number so you can monitor the delivery status.
How long does the delivery take and how much does it cost?
Delivery times generally range from 3-7 business days for domestic orders, and longer for international orders. The cost will depend on the weight of the items and the destination. Shipping fees are displayed at checkout.
Which browser is best to use the site?
Our site is compatible with all major browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, we recommend using the latest version of your preferred browser.
How do I subscribe to the newsletter?
To subscribe to our newsletter, simply scroll down to the bottom of our website and enter your email address in the subscription box. You'll start receiving updates on new products, sales, and exclusive offers.
