Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

We strive to ensure that the products displayed on our website accurately represent the items you will receive. However, due to variations in screen resolutions and lighting, the actual product may differ slightly in color or appearance. Rest assured, the product you receive will match the description and specifications provided in the product details.

If you have any concerns, feel free to reach out to us before placing your order.

Where can I view my sales receipt?

Once your order is confirmed and payment has been processed, a sales receipt will be sent to the email address you provided during checkout. You can also view your sales receipt by logging into your account on our website and checking your order history. If you have trouble locating it, feel free to contact our support team for assistance.

How can I return an item?

To return an item, please follow these steps:

  1. Check Our Return Policy: Ensure that your item is eligible for return according to our return policy.
  2. Contact Us: Reach out to our customer support team at support@yogisoft.shop
    to initiate the return process. Include your order number and the reason for the return.
  3. Pack the Item: Carefully package the item in its original condition, including any tags, packaging, or accessories.
  4. Return Shipping: Depending on the return reason, you will receive instructions for returning the item. You may be required to cover return shipping fees unless the return is due to a fault with the product.
  5. Refund or Exchange: Once the returned item is received and inspected, we will process your refund or exchange as per your request.

Please contact us for any additional information regarding returns.

Will you restock items indicated as “out of stock?”

We strive to keep our inventory up-to-date and may restock out-of-stock items depending on availability and demand. To stay informed about restocks, we recommend subscribing to our newsletter or checking the product page regularly for updates.

If you have a specific product in mind, feel free to contact our customer support team at support@yogisoft.shop, and we’ll let you know if it will be restocked soon!

Where can I ship my order?

We currently offer shipping to a variety of locations worldwide. During the checkout process, you'll be able to enter your shipping address to confirm if we can deliver to your region. If you encounter any issues or need assistance, feel free to contact our support team at support@yogisoft.shop. We're here to help ensure your order reaches you!

Information about us

✉ support@yogisoft.shop

☎ +44 (757) 035 00 27

📌 50-51 Hatton Garden, London EC1N 8DX, UK.

CONTACT US FOR ANY QUESTIONS